Customer care
Return, Replacement and Refund Policy
Effective date: 23 August 2026
GreenThara takes care to prepare, inspect, pack and dispatch products in good condition. This policy explains when a return, replacement or refund may be requested for website purchases.
1. Eligible issues
Report an incorrect, damaged, leaking, missing, defective, unusable or expired item within 48 hours of delivery.
2. Non-returnable products
For hygiene and product-safety reasons, returns are not normally accepted for opened, used, tested or partly consumed items; broken seals; damage caused after delivery; preference-based dissatisfaction; custom or specially formulated products; samples, gifts, clearance or final-sale products; third-party purchases; or products lacking original packaging and labels. Change of mind does not normally qualify unless GreenThara agrees or applicable law requires it.
3. Request process
Contact GreenThara within 48 hours with your contact details, order number, product name, issue description, clear product and package photographs, the shipping label and an unedited parcel-opening video where reasonably available. Do not use, discard or return the item before receiving instructions.
4. Review and remedies
GreenThara normally responds within 2–5 business days. Depending on verification and applicable law, an approved remedy may be replacement, a missing item, store credit, refund of the eligible product value or another appropriate remedy. Inspection may be required.
5. Return condition
When physical return is required, securely pack the product in its original condition with packaging, labels, seals and accessories, except where damage or leakage prevents this. Items sent without prior approval may not be processed.
6. Return shipping
GreenThara bears reasonable return costs for an approved incorrect, damaged or defective delivery attributable to GreenThara. Customers may bear costs for discretionary returns. Original delivery charges may be non-refundable unless law requires otherwise or GreenThara’s error affected the entire order.
7. Replacement
Replacement is subject to stock. If unavailable, GreenThara may offer an equal-value alternative, store credit or refund. Delivery timing depends on destination, courier availability and stock.
8. Refunds
After receipt and inspection, GreenThara will communicate the decision. Approved refunds are normally initiated within 5–10 business days through the original payment method where possible. Bank and gateway processing time is outside GreenThara’s control. Permitted non-refundable charges are deducted only when lawful and disclosed.
9. Cancellation
Cancellation may be requested before processing, packing or dispatch. Dispatched orders may not be cancellable, and refusal without an approved reason may result in forward and return-shipping deductions. Custom or specially formulated products cannot be cancelled after production starts.
10. Allergies and suitability
Cosmetic, fragrance, aromatherapy and essential-oil products affect people differently. Review ingredients, directions and warnings and perform a patch test where appropriate. Stop use after irritation and seek qualified medical advice when necessary. Individual sensitivity does not automatically establish a product defect.
11. Natural variation
Natural and handcrafted products may vary slightly in colour, texture, aroma or appearance. Normal variation is not a defect unless the item is unsafe, contaminated, materially misdescribed or otherwise non-compliant.
12. International and third-party purchases
International returns may face customs and courier restrictions; duties and clearance fees are generally non-refundable unless law requires otherwise. Purchases through marketplaces, retailers or distributors must be returned through the original seller.
13. Consumer rights
Nothing in this policy limits mandatory consumer rights. Applicable mandatory law prevails over any conflicting term.
14. Contact
For return, replacement, cancellation or refund support, contact GreenThara on India Mobile/WhatsApp: +91 75609 03039. The approved return address will be provided after a request is accepted.
GreenThara may update this policy as products, operations, courier arrangements or legal requirements change. The version published when an order is placed applies to that order.