Shipping Policy

1. Order processing

Orders are generally processed within 1–3 business days after order and payment confirmation, as applicable. Sundays, public holidays and promotional periods may require additional time. Dispatch confirmation may be shared by email, SMS or WhatsApp where available.

2. Shipping locations

GreenThara currently delivers to serviceable locations within India. Selected international deliveries, including the UAE, may be offered subject to courier coverage, customs rules and restrictions affecting cosmetics, perfumes, essential oils and liquids. Contact GreenThara before ordering if checkout does not show your location.

3. Estimated delivery

• Within Tamil Nadu: 2–5 business days after dispatch
• Other locations in India: 3–8 business days after dispatch
• International orders: 7–15 business days, excluding customs clearance

These are estimates, not guarantees. Courier delays, holidays, weather, customs procedures and events outside GreenThara’s reasonable control may affect delivery.

4. Shipping charges

Applicable charges will be presented before order confirmation or confirmed directly where automated rates are unavailable. Charges may vary by destination, order value, weight, product type and delivery method. Free-shipping offers are subject to their displayed terms.

5. Tracking

Tracking information will be shared after courier handover where tracking is supported. Allow 24–48 hours after dispatch for tracking to become active.

6. Delivery details

Customers must provide a complete address, postal code and active telephone number. Incorrect or incomplete information may cause delay, failed delivery or additional charges. Address changes may not be possible after dispatch.

7. Delivery attempts

If an order is returned because the recipient was unavailable, details were incorrect, delivery was refused or the parcel was not collected, re-shipping charges may apply. Original shipping charges are non-refundable unless GreenThara caused the failure.

8. Damaged, leaking or incorrect items

Inspect the parcel promptly. Report issues within 48 hours with the order number, photographs of the package, shipping label and affected item, plus an unedited opening video where reasonably available. Do not use or discard the item before review.

9. Lost or delayed shipments

Contact GreenThara when tracking shows no movement beyond the expected period. Replacement or refund for a confirmed loss follows completion of the courier investigation and the Return, Replacement and Refund Policy.

10. International customs

Customers must confirm that products may legally enter their destination. Unless expressly included at checkout, duties, taxes, clearance and government charges are paid by the recipient. Perfumes, aerosols, essential oils and some liquids may be restricted.

11. Cancellation

Cancellation may be requested before processing or dispatch. It may not be possible after packing, processing or courier handover. Approved cancellations follow the Return, Replacement and Refund Policy.

12. Packaging and force majeure

GreenThara takes reasonable care when packaging products. Outer packaging may vary without affecting quality or quantity. GreenThara is not liable for delays caused by events beyond its reasonable control, including transport disruption, government restrictions, strikes, natural disasters or courier interruption.

13. Contact

For shipping or tracking assistance, contact GreenThara on India Mobile/WhatsApp: +91 75609 03039. Additional support channels and addresses will be published after business approval.